Billing

Hindsight Cloud offers two billing models: Pay-As-You-Go (self-service) and Enterprise Billing (invoiced). View your balance, purchase credits, manage payment methods, and review invoices from the Billing page.

Accessing Billing

1. Log in to Hindsight Cloud
2. Open the Organization menu in the top navigation bar and select Billing

Permissions Required

Owners and Admins have full billing access (purchase credits, manage payment methods, configure auto-recharge). Members can only view credit balance and usage.

Credits Balance

The Credits Balance card shows your current account status:

• Current credit balance (in dollars)
• Pricing per million tokens for each operation
• Estimated tokens remaining by operation type

Token-Based Pricing

Usage is measured in tokens across six operations:

Operation	Description
Retain	Storing memories
Recall	Retrieving memories
Reflect	AI-powered insights
Retrieve Model	Fetching a mental model (lightweight lookup)
Refresh Model	Creating or refreshing a mental model
File Conversion (Iris)	Enhanced extraction of uploaded documents (PDF, images, Office docs)

Your organization's pricing is displayed on the Billing page, including a per-operation cost breakdown for the last 30 days.

Standard vs Enhanced File Extraction

When you upload a document, you can choose between two extraction methods:

• Standard — Uses Markitdown to extract text. There is no additional charge beyond the normal Retain cost when the extracted text is stored as memories.
• Enhanced (Iris) — Uses an AI-powered vision pipeline for higher-quality extraction from scanned documents, complex layouts, and images. Iris extraction incurs an additional per-token charge based on the number of tokens in the extracted text. This charge appears as the File Conversion (Iris) line item on your billing page.

If your credit balance is exhausted, Enhanced extraction requests will be rejected with an HTTP 402 error. Standard extraction is always available regardless of credit balance.

When your credit balance is exhausted, API operations will return an HTTP 402 error until credits are added.

Transferring Credits

If you own multiple organizations, you can move credits from one to another directly from the Billing page.

Permissions Required

Only Owners can transfer credits. You must be an owner of both the source and destination organization.

How to Transfer Credits

1. Navigate to the Billing page for the organization you want to transfer credits from
2. Click Transfer Credits in the Credits Balance card
3. Select the destination organization from the dropdown
4. Enter the amount to transfer
5. Click Transfer — a confirmation dialog will appear showing the amount and destination
6. Click Confirm Transfer to complete the transfer

The transfer is immediate and cannot be undone. Both organizations' transaction histories are updated — the source shows a transfer_out entry and the destination shows a transfer_in entry.

This Cannot Be Undone

Credit transfers are permanent. Double-check the destination organization and amount before confirming.

Pay-As-You-Go

Organizations with self-service billing enabled can purchase credits directly from the Billing page.

Buying Credits

1. Scroll to the Add Credits card
2. Select a credit package ($10, $25, $50, or $100) or enter a custom amount ($5–$1,000)
3. Complete payment via Stripe

If you have a saved payment method, you can choose to pay with it directly or proceed to Stripe Checkout. 1 credit = $1 USD.

Accepted Payment Methods

At Stripe Checkout you can pay with:

• Credit and debit cards — Visa, Mastercard, American Express, and other major networks. Cards can be saved to your account for future purchases and auto-recharge.
• Alipay (支付宝) — available for customers in mainland China. Alipay is single-use per purchase and is not saved to your account.

The payment options Stripe surfaces at checkout depend on your customer locale and the merchant configuration; expect to see the rails most relevant to your region.

Alipay and Auto-Recharge

Alipay payments are single-use and cannot be saved for future automatic charges. If you want to enable auto-recharge, you'll need to add a card as well — you can do this from the Payment Methods card at any time after an Alipay purchase.

Payment Methods

The Payment Methods card displays your saved credit and debit cards. From here you can:

• Add a card — Click the + button to save a new card via Stripe
• Set a default — Click the star icon on a card to make it the default for purchases and auto-recharge
• Remove a card — Click the trash icon to delete a saved card

Cards are saved automatically when you make a card purchase through Stripe Checkout. Alipay purchases do not create a saved payment method — Alipay sessions are authorized for a single charge by design.

Auto-Recharge

Auto-recharge automatically tops up your credit balance when it falls below a threshold, so your API operations are never interrupted.

1. Scroll to the Auto-Recharge card
2. Click Configure (or the settings icon)
3. Set the following:
   • Threshold — The balance amount that triggers a recharge
   • Recharge amount — How many credits to add when triggered
4. Toggle auto-recharge on

Requirements

Auto-recharge requires a saved card payment method with one set as the default. Alipay cannot be used for auto-recharge — Alipay authorizations are single-use and cannot be charged off-session. A cooldown period (default: 60 minutes) prevents rapid consecutive charges.

No Guarantee of Uninterrupted Access

Auto-recharge does not guarantee uninterrupted API access. If the charge fails (e.g., due to an expired card, insufficient funds, or a payment decline), credits will not be added to your account. If your balance reaches zero, API operations will be blocked with an HTTP 402 error until credits are added manually.

Invoices

Viewing Invoices

The Invoices section shows your billing history:

Column	Description
Invoice #	Unique identifier
Date	Invoice creation date
Amount	Total amount
Status	Draft, Sent, Paid, or Void

Use the pagination controls to navigate through older invoices.

Invoice Statuses

Status	Description
Draft	Invoice created but not finalized
Sent	Invoice sent to billing email
Paid	Payment received
Void	Invoice canceled

Downloading Invoices

1. Find the invoice in the list
2. Click the Download PDF icon
3. A PDF invoice will be downloaded

Requesting Invoice Email

1. Find the invoice in the list
2. Click the Send Email icon
3. Invoice will be sent to your billing email

Billing Information

Updating Billing Details

1. Scroll to the Billing Information section
2. Update the following fields:
   • Billing Name
   • Billing Email
   • Address (optional)
3. Click Save

Billing information appears on your invoices.

Enterprise Billing

For contract or annual customers, Hindsight Cloud supports enterprise billing with:

• Monthly invoicing (Net 30, Net 60, etc.)
• Dedicated support
• Volume discounts

Enterprise customers receive invoices created by the Hindsight team and can have credits applied before payment clears.

Contact contact@vectorize.io for billing inquiries.